I'd call CS. For me, I'd much rather talk to someone than wait for a reply. It might be much quicker as well.

I purchased the Salon Chair and had a question regarding the foot piece. They think mine might be wrong and they are sending out a replacement now. Once I get it, I'm to check the new one out (to see if it's the same way) and send back the one I don't want.

Very helpful...Let us know how you make out!